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Service Management Software

Protean software streamlines business processes to help those in the service industry optimise their potential. For the past two decades, this dynamic solution has supported companies that are associated with equipment supply, installation maintenance and hire. With Protean you can bring together all the tools that are required to manage your operations and grow your customer relationships.

Protean improves efficiency by relieving management and administrative personnel from the strenuous piles of paperwork related to supplying, installing, maintaining and hiring equipment. This allows more valuable time to be spent focusing on more productive and profitable tasks.

Streamline your business in 4 steps:

With Protean software you can streamline your business processes.

(1) Increase efficiencies
(2) Improve the quality of customer service
(3) Manage fewer systems
(4) Maximise profitability

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Organise a demonstration, request a quotation or find out more about how Protean Software can streamline your business processes.

Features & Benefits

Gain the comprehensive visibility that is required to successfully manage contracts and projects to increase productivity. Access vital job/ contract/ project information on demand, whether you’re in the office or working remotely.

Protean helps to minimise the cost and intricacies associated with administrative work. There is the added benefit of being able to produce and record your own contracts.

Effectively reduce downtime and loss of productivity by tracking and controlling parts that leave your warehouse.

Protean connects your mobile workforce with the UK’s leading mobile engineer communications tracking module. This allows you to schedule, collaborate with, communicate and track your team’s activities effortlessly, whether you are online or offline.

Protean comes complete with a robust CRM/ marketing module that can help you increase lead generation, administer your sales pipeline and forecast your sales and cash flow more accurately.

Operational Intelligence and Control

Protean’s powerful end-to-end office and mobile application has revolutionised the service and maintenance industries by minimising costs and driving operational efficiencies.

The system is designed to relieve management and administrative personnel from the strenuous piles of paperwork related to supplying, installing, maintaining and hiring equipment.

It improves efficiency by focussing on more productive and profitable tasks such as pursuing new business.

The software empowers your workforce to work smarter and provide the excellent customer service that results client retention.

Streamline business processes in 4 easy steps with Protean

1. Increase Efficiencies

Save time spent:

  • Duplicating data into different systems.
  • Amend mistakes from double entry.
  • Make the most of quicker, more precise billing to enhance your cash flow.
  • Validate first time fix rates to big clients to optimise repeat business.
  • Maximise your engineers’ productivity.

2. Improve customer service quality

  • Place important customer information at the fingertips of your front line staff so that it can be delivered in a clear and consistent format as and when required.
  • Validate first time fix rates and prompt responses to enquiries to take advantage of repeat business.
  • Build loyalty and trust in your services by giving your customers precise maintenance contract/ job billing information on time, every time.
  • Grant customers the ability to log new works and access to their information.

3. Manage less systems

  • Save time and duplication of effort re-entering information that was previously produced by hand within your organisation for example timesheets and job records.
  • Ensure systems and data integrity are kept up to standard regardless of staff turnover in the organisation.

4. Maximise profitability

  • Save time and money by providing engineers with the right parts when they go on-site.
  • Save time and money with quick and easy access to a practical stock profile of parts in your stores.
  • Access important data that is required to analyse the profitability of jobs/ contracts.
  • Minimise manual filing efforts and print costs.
  • Pinpoint machines that are beyond economical repair and notify customers when they need to be replaced.
  • Avoid being charged penalties for not meeting a Service Level Agreement (SLA).
  • Improve your bottom line by determining warranty field failure.

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