Kilo Ltd are a leading chemical distributor with a great deal of experience in the import, supply and distribution of Chemicals to companies within the Manufacturing industry. They work directly with many Industrial, Food and Pharmaceutical Manufacturers.
We spoke to Matthew Ratcliffe, Kilo’s Head of Sales, about his experience working with Solutions and using Salesforce:
“It was apparent from the get-go that Solutions are Salesforce experts and know exactly what they are talking about. When investing in a system of this stature, it’s comforting to trust they know their stuff.
“As Solutions have a number of CRM solutions within their portfolio the consultation stage was centred around helping us find the best solution for our business needs. An integration with our existing accounts system, Sage 200, was of huge importance to us so knowing Solutions have been a leading Sage Partner for over 20 years made our decision an easy one. Their understanding of the importance of an integrated system gave us the assurance and confidence we needed to progress with the project.”
“Salesforce is the words #1 CRM system and it’s clear why. When we were researching solutions we kept being drawn back to Salesforce and its extensive functionality – it is clearly the best and we couldn’t see any reason why we’d go with anything short of that. A cloud system was a must for us as our team are spread across the UK, so the ability to check information on their phones just before heading into a meeting is invaluable, ensuring we deliver the best service every time.”
What was your experience working with Solutions?
“We were impressed! Solutions were very knowledgeable and took the time to listen and really understand what we wanted out of the system. It was clear that they had understood as the training we received had been tailored to our requirements.
“During the planning of the project, we met with Solutions a number of times. These meetings were interactive and flowing with ideas that not only fulfilled our expectations, but also remained within the costings and timeframe.
“Once a clear solution had been designed the project developed into the ‘build and configuration’ stage. During this time our Project Manager, James Cooke, organised weekly ‘sprint’ calls which kept us in the loop and also provided opportunities to refine the system as it developed.”
What are the benefits you’re seeing from Salesforce?
“Within our organisation, all departments having access to our client information in one central location is very valuable.
“The ability to view all correspondence from emails, phone calls, meetings, demos and marketing enables a complete overview of our client’s activities and buying patterns. This allows our teams to have more knowledgeable conversations with our clients and our marketing to be far more targeted.”
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Date: 20th June 2018