Solutions for Accounting and CRM have been a leading Sage Partner for over 20 years. Having implemented thousands of Sage systems for SME’s, we are very experienced in helping ensure businesses continue to derive maximum value from the investment they’ve made.
We’ll work hard to support your Users so that they continue to remain engaged and empowered. When Users feel supported, the system works hard for your business.
What makes us different?
Of calls to the Solutions for Accounting helpline are answered by a real person within 10 seconds.
Of issues are resolved within the initial call. All cases are tracked and a detailed history of progress against each client request is maintained.
Personal attention, empathy and immediacy.
We understand that your Sage system is important to your business, and that downtime is at best, inconvenient and at times, intolerable.
We prioritise calls with our valued support clients, and we understand the urgency of your request for assistance. In this way, we can use our best endeavours to organise a timely response with the most appropriate Sage consultant or technician.
The experience that we seek to create for you is one characterised by personal attention, empathy and immediacy.
We self-assess our own performance rigorously and constantly work to improve our processes, and the quality of service that we are able to offer.
We’re proud of our ‘world class’ Net Promotor Score (NPS). It is evidence of the high regard in which our customer’s hold us, and also the strong collaborative relationships we maintain with them.
The Sage support package
Our Sage support packages provide you with the appropriate level of help, advice and technical assistance when you need it most.
Solutions for Accounting’s Sage support delivers an essential level of cover, assistance with report writing, layout design, errors, year end processes, general queries and everything you need to keep your system running.
Our support technicians are all Sage Certified Specialists with extensive product experience in all versions of Sage 50, Sage 200 and Sage Intacct. We have the necessary skills and resources to resolve software issues that you may experience, as well as provide advice on system features and functions.
We want to ensure that you derive maximum benefit from your technology investment. Whether it’s a 2 user Sage 50 system, or a 1000 user Sage Intacct system, we recognise that it is critical to the successful operation of your business, and our experts will ensure you receive the highest possible level of support.
At Solutions for Accounting and CRM we are are very proud of our award winning support team and the high level of service we are able to provide our loyal customers.
All of our technicians and consultants receive continuous product training, and maintain formal up-to-date accreditations with the technologies they support
The Solutions Support team includes consultants who have decades of experience working in the industry and specialists who are AAT accredited. This wealth of knowledge means that we can better understand your queries, gauge impact and provide the appropriate solution.
We pride ourselves on providing first class customer service and as such we are constantly looking for ways to enhance your support experience.
How likely are you to recommend Solutions for Accounting and CRM to others?
The Net Promoter Score rating ranges from -100 to +100. Based on global NPS standards, any score above 0 is considered “Good”, above 50 is “Excellent,” and above 70 is considered “world class.”
The NPS is a rating system that represents the loyalty of your customer base.
Relax in the knowledge that your Sage system is properly configured and efficiently maintained as you focus on managing your finances. We’ll ensure that critical data from your customer accounts is available to your users wherever and whenever they need it.
The range of support packages that we offer is flexible, enabling us to provide the level of cover required by your business and your staff. We can structure a service that will complement the support available to you from internal or external IT resources, and that reflects the capabilities of your own Sage Users.
Report Editing & Design Service
Our team of experts can assist in and aspects of report and layout design and alterations with most types of changed being covered by our support contract. We can help you get the data you need in the way you want to see it as well as give layouts a professional look.
Are you using your system in the most efficient way? Our dedicated Account Management guru’s will work with you to review how your system is used and offer help and advice to improve ease of use for you and your workforce.
With the great flexibility offered by Sage 200 our experienced team can assist and advise on the optimal settings for your Sage 200 environment. We can support you in getting not only the optimal system settings but also configuration of security settings to help ensure your key financial data is accessed in a safe, secure and efficient way.
Our team are able to advise on the latest technology and advancements from Sage so we can keep you up to date with new and dynamic functionality.
Annual Onsite Visit
Discuss how your Sage system is contributing to your business at a strategic level. Our Sage Consultants will help review your accounting strategy and work with you to determine new goals. They will then offer advice in terms of how your system may be modified/adapted to meet new objectives and deliver greater value.
To our technical support services including: