Solutions for Accounting and CRM have been a leading Act! Partner for over 20 years and have a dedicated Act! CRM Support team. Having implemented well over 1,000 Act! systems for UK businesses, we are very experienced in helping user organisations derive maximum value from their investment in Act! We help ensure business goals are achieved by empowering Act! users to be more effective, and helping embed best practices for customer relationship management.
What makes us different?
of calls to our Act! CRM support helpline are answered by a real person within 10 seconds.
of issues are resolved within the initial call. All cases are tracked and a detailed history of progress against each client request is maintained.
Act! CRM Support Vs Solutions Support
The scope of Act! support provided directly to all subscription clients by Act! themselves (formerly known as ‘Swiftpage’) has changed. Their phone support is now limited to troubleshooting Act! technical issues only, and will no longer cover product guidance or remote product assistance.
Customers who require phone based or remote product guidance and/or who need on-demand troubleshooting by remote assistance, will now need to pay Act! a premium to access their ‘Ultimate support tier’, OR buy an Act! support product from a trusted Act! Partner – like Solutions.
At Solutions we provide a comprehensive support package ensuring our clients receive the best possible assistance with their systems. Our award winning support team consists of fully accredited Act! consultants that know the product inside out and are ready to assist with any issues you may have.
Find out more about our Act! support package in the document below.
Personal attention, empathy and immediacy.
We understand that Act! is important to your business, and that downtime is at best inconvenient and at times intolerable.
We prioritise calls with you so that we understand the urgency of your request for assistance. In this way, we can use our best endeavours to organise a timely response with the most appropriate consultant or technician.
The experience that we seek to create for you is one characterised by personal attention, empathy and immediacy.
We self-assess our own performance rigorously and constantly work to improve our processes, and the quality of service that we are able to offer.
We have a ‘world class’ Net Promotor Score (NPS), cementing the high level of customer service we provide, and the strong relationship we have with our clients.
The Act! support package
Our Act! support packages provide you and your Users with the appropriate level of help, advice and technical assistance when you need it most.
Solutions for Accounting Act! CRM support delivers an essential level of cover which may be extended to provide an outsourced Act! Administration service.
Our support technicians are all Act! CRM Certified Specialists with extensive product experience in all Act! versions since 2000. We have the necessary skills and resources to resolve software issues that you may experience, as well as provide advice on system features and functions.
We want to ensure that your business derives maximum benefit from your investment in Act! Whether it’s a simple reinstallation of Act! on a new PC, importing and de-duplicating contact lists or a complete database rebuild, we can help.
Ultimately, we are able to offer an ‘Outsourced Act! Administrator’ service so that you can concentrate on your business. Relax in the knowledge that your CRM system is properly configured and efficiently maintained as you focus on developing revenue opportunities. We’ll ensure that critical customer data is available to your users wherever and whenever they need it.