Our award-winning Solutions Support team include consultants who have decades of experience working in the industry, technical specialists who are accounting accredited and consultants who have supported CRM systems for many years. This wealth of knowledge enables us to better understand your queries, gauge impact and provide an appropriate solution.
We are a ‘Sage Circle of Excellence’ and ‘Sage CEO Circle’ award winning Partner, as well as an ‘Act! Diamond Business Partner’, offering a personalised, friendly support service. The Sage Circle of excellence accolade was voted for directly by customers which is a testament to the quality of service we consistently provide, so you can relax in the knowledge that you are in expert hands!
Our Support team includes highly trained product specialists who understand business process. This means that when you need help, you speak directly to a qualified expert who can work with you to find a swift resolution.
Our technicians use innovative and highly effective methods to determine the cause of software problems, and have a range of tools at their disposal to help resolve your issues quickly and efficiently.
We pride ourselves on delivering first class customer service and we’re constantly looking for ways to enhance your support experience.
As well as providing a rapid response when problems arise, our customer services staff take a proactive approach in monitoring system performance and user satisfaction. This helps us to identify potential issues before they occur, maximising the positive impact of the system upon your business and protecting your bottom line.
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