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Service Management Software


Protean software streamlines business processes to help you optimise your potential. For the past two decades, this dynamic solution has supported companies that are associated with equipment supply, installation maintenance and hire. With Protean you can bring together all the tools that are required to manage your operations and grow your customer relationships.

Protean improves efficiency by relieving management and administrative personnel from the strenuous piles of paperwork related to supplying, installing, maintaining and hiring equipment. This allows more valuable time to be spent focusing on more productive and profitable tasks.

Streamline your business in 4 steps:

With Protean software you can streamline your business processes in four easy steps.

(1) Increase efficiencies
(2) Improve the quality of customer service
(3) Manage fewer systems
(4) Maximise profitability

Contact us now to organise a demonstration, request a quotation or find out more about how Protean Software can streamline your business processes.

  • Features
  • Benefits
  • Streamline job management

    Empower your workforce

    Easily manage service agreements

    Reduce risk and monitor equipment

    Understand the value of client relationships with the CRM/ marketing module

    Effectively manage parts control

    Manage the sales process from enquiry through to quotation, order and invoice

  • With Protean software you gain the comprehensive visibility that is required to successfully manage contracts and projects to increase productivity. In addition to this you can also access vital job/ contract/ project information on demand, whether you’re in the office or working remotely

    Protean connects your mobile workforce with the UK’s leading mobile engineer communications and tracking module. This allows you to schedule, collaborate with, communicate and track your team’s activities effortlessly, whether you’re online or offline.

    The system helps to minimise the costs and intricacies associated with administrative work. You also have the added benefit of being able to produce and record your own contracts

    Protean comes complete with a robust CRM/ marketing module that can help you to increase lead generation, administer your sales pipeline and forecast your sales and cash flow more accurately.

    You can effectively reduce downtime and loss of productivity by tracking and controlling parts that leave your warehouse

Operational Intelligence and Control

Protean’s powerful end-to-end office and mobile application has revolutionised the service and maintenance industries by minimising costs and driving operational efficiencies.

The system is designed to relieve management and administrative personnel from the strenuous piles of paperwork related to supplying, installing, maintaining and hiring equipment.

It improves efficiency by focussing on more productive and profitable tasks such as pursuing new business.

The software empowers your workforce to work smarter and provide the excellent customer service that results in more repeat business.


Streamline business processes in 4 easy steps with Protean

1. Increase Efficiencies

Save time spent:

  • Duplicating data into different systems.
  • Amend mistakes from double entry.
  • Make the most of quicker, more precise billing to enhance your cash flow.
  • Validate first time fix rates to big clients to optimise repeat business.
  • Maximise your engineers’ productivity.

2. Improve customer service quality

  • Place important customer information at the fingertips of your front line staff so that it can be delivered in a clear and consistent format as and when required.
  • Validate first time fix rates and prompt responses to enquiries to take advantage of repeat business.
  • Build loyalty and trust in your services by giving your customers precise maintenance contract/ job billing information on time, every time.
  • Grant customers the ability to log new works and access to their information.

3. Manage less systems

  • Save time and duplication of effort re-entering information that was previously produced by hand within your organisation for example timesheets and job records.
  • Ensure systems and data integrity are kept up to standard regardless of staff turnover in the organisation.

4. Maximise profitability

  • Save time and money by providing engineers with the right parts when they go on-site.
  • Save time and money with quick and easy access to a practical stock profile of parts in your stores.
  • Access important data that is required to analyse the profitability of jobs/ contracts.
  • Minimise manual filing efforts and print costs.
  • Pinpoint machines that are beyond economical repair and notify customers when they need to be replaced.
  • Avoid being charged penalties for not meeting a Service Level Agreement (SLA).
  • Improve your bottom line by determining warranty field failure.

Contact us now to speak to our experts.

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