CustomerSure software makes it simpler to deliver great service to your customers. The software measures customer satisfaction KPIs in real time, helping you to gain valuable customer comments on your products and services. By automating feedback processes, you can focus on improving the customer experience and increase retention rates and growing sales.
By getting feedback at the right time for your customers and to suit your business process, you will save valuable time to focus on what's important. You can push data from your CRM system or other software to a CustomerSure API to trigger surveys and get expert input from Customersure to increase response rates.
CustomerSure pushes high response rates by encouraging you to keep your questionnaire short by only asking the relevant questions. By sending out a short questionnaire at the right time, you will recieve a large amount of feedback from your customers.
You can review ratings at a glance with CustomerSure or find individual customer comments with ease. This allows you to learn about minor irritations customers report and helps you to identity service issues in real time.
CustomerSure helps you to capitalise on positive feedback with eye-catching search results that improve your ranking.
The outcome is more customers who stay longer, spend more and are more likely to recommend you to others.
Hundreds of small and medium sized businesses use our feedback, reviews, helpdesk and survey software to:
- Find out whats important to customers
- Fix problems and retain customers
- Improve buyer confidence (and Google rankings)
- Simplify customer service