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Service Management Software

Service software that streamlines your business processes

Streamline your business in 4 steps:

With Protean software you can streamline your business processes.

  1. Increase efficiencies
  2. Improve the quality of customer service
  3. Manager fewer systems
  4. Maximise profitability

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To organise a demonstration, request a quotation or find out more about how Protean Software can streamline your business processes.

Operational Intelligence and Control

Protean's powerful end-to-end office and mobile application has revolutionised the service and maintenance industries by minimising costs and driving operational efficiencies.

The system is designed to relieve management and administrative personnel from the strenuous piles of paperwork related to supplying, installing, maintaining and hiring equipment.

It improves efficiencies by focusing on more productive and profitable tasks such as pursing new business.

The software empowers your workforce to work smarter and provide the excellent customer service that results in client retention.

Streamline business processes in 4 easy steps with Protean

1. Increase Efficiencies

Save time spent:

  • Duplicating data into different systems.
  • Amend mistakes from double entry.
  • Make the most of quicker, more precise billing to enhance your cash flow.
  • Validate first time fix rates to big clients to optimise repeat business.
  • Maximise your engineers' productivity.

2. Improve customer service quality

  • Place important customer information at your fingertips of your front line staff so that it can be delivered in a clear and consistent format as and when required.
  • Validate first time fix rates and prompt responses to enquiries to take advantage of repeat business.
  • Build loyalty and trust in your services by giving your customers precise maintenance contract/job billing information on time, every time.
  • Grant customers the ability to log new works and access to their information.

3. Manage less systems

  • Save time and duplication of effort re-entering information that was previously produced by hand within your organisation for example timesheets and job records.
  • Ensure systems and data integrity are kept up to standard regardless of staff turnover in the organisation.

4. Maximise profitability

  • Save time and money by providing engineers with the right parts when they go on-site.
  • Save time and money with quick and easy access to a practical stock profile of parts in your stores.
  • Access important data that is required to analyse the profitability of jobs/contracts.
  • Minimise manual filing efforts and print costs.
  • Pinpoint machines that are beyond economical repair and notify customers when they need to be replaced.
  • Avoid being charged penalties for not meeting a Service Level Agreement (SLA).
  • Improve your bottom line by determining warranty field failure.

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Features & Benefits

Gain the comprehensive visibility that is required to successfully manage contracts and projects to increase productivity. Access vital job/contract/project information on demand, whether you're in the office or working remotely.

Protean helps to minimise the cost and intricacies associated with administrative work. There is the added benefit of being able to produce and record your own contracts.

Effectively reduce downtime and loss of productivity by tracking and controlling parts that leave your warehouse.

Protean connects your mobile workforce with the UK's leading mobile engineer communications tracking module. This allows you to schedule, collaborate with, communicate and track your team's activities effortlessly, whether you are online or offline.

Protean comes complete with a robust CRM/marketing module that can help you increase lead generation, administer your sales pipeline and forecast your sales and cash flow more accurately.

Why Solutions?

Our expert team will help you understand how Protean Software can be configured to support your business effectively. We help you through every step of the implementation process, from consultation and installation through to supporting your software and your business once you are up and running.

We provide full product training to help your users get the most out of the software and to become more effective in their engagements with your customers.

Our team can help you transform the way you do business, freeing up the valuable time you need to focus on achieving your business goals. To find out how Protean Software can give you complete control over your business, call us today on 0115 824 6386 or email enquiries@solutionsforaccounting.co.uk.

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