Apprenticeship Case Study

Support Technician

George Dennis joined us as an Apprentice Support Technician, and has even won an award during the time he has spent with us. He is currently doing Level 3 of his apprenticeship.

“For my apprenticeship I was looking for an IT Software company who were based in Nottingham and stumbled upon Solutions. My dad is a Solutions support customer and highly recommended them, this encouraged me to hand my CV into their office in hope for a Solutions interview.

“To summarise, an apprenticeship is both working for a company and being enrolled on a college course gaining a relevant qualification. They enable you to earn money whilst learning new skills and after your apprenticeship has finished, and providing Solutions are happy with your progress, they will offer you a full time job.

“I am currently training as a Sage Live consultant and Sage 50 support technician, which includes implementing software for SME’s. Each company is different along with their requirements so my role involves a huge amount of flexibility and understanding.

“Solutions supported me significantly throughout my training and helped me improve my knowledge. When working on my college course, I had additional support from an assessor who came to the office every month to give me advice and guidance.

“The college coursework is fairly challenging but I have a great support network at Solutions. I have progressed onto doing my level 3 apprenticeship (so I’m in my second year) which is noticeably harder due to the amount of exams involved. Initially I found office work difficult, but I learnt to use my own initiative and ask for help from colleagues when I require it. Everyone at Solutions is very helpful and supportive.

“I would recommend an apprenticeship as they are the perfect solution to place you straight into the world of work. Many opportunities arise with apprenticeships – I was lucky enough to be nominated for, and won the ‘Nottinghamshire’s Apprentice of the Year’ award in 2017!

“My future aspirations are to become an IT professional and a master of Sage Live. I believe that working at Solutions will help me achieve this and I am looking forward to pursuing my career.”

If you are interested in joining our apprenticeship programme, please email with your CV and covering letter.